Return + Size Exchange + Refund Policy

Bijoux La Sotita's Policies

Returns for Refund

We do not offer return services in hopes of receiving a refund due to sanitary and safety concerns regarding the COVID-19 pandemic. ALL SALES ARE FINAL unless you need a size EXCHANGE.

Returns for Size Exchange

We offer the opportunity to exchange out any jewelry for a bigger or smaller size BUT all additional shipping expenses (return label and new shipping label to send back exchange to customer) MUST be covered by the customer seeking a return/exchange and the item(s) MUST be returned within two weeks of receiving the item. We DO NOT accept returns after that return time frame has expired. Due to this matter, we strongly encourage you to get the correct sizing information and avoid error at all cost! 

Cancellations

All sales/orders are final once they are processed in our system. We do not issue any sort of cancellation.

However, orders can be corrected if an error was made while placing your order if you contact us in time before the order is mailed out. See info below to learn more about incorrect information inputs.

Input Incorrect Information While Placing An Order

If you notice you put in the wrong ring size (or delivery address) before your order's status is updated to "in transit", please contact us as soon as possible (preferably through Instagram DM) so we can make the changes before the order is shipped out! If you do not contact us in time, there is nothing we can do to prevent the order from being delivered because the package is no longer in our possession. You will have to contact us for a size exchange upon receiving your package. See info above to learn more about size exchanges.

In some circumstances where the package is unable to forward to recipient for whatever reason (invalid destination, recipient moved locations, etc.), Canada Post will usually return the package to us. Please contact us if you tracking information says "returned to sender" and we can resend it - BUT all additional postage fees are to be covered by buyer/recipient. 

Item Arrived Damaged

Although all orders are sent in protective packaging, sometimes the item can be damaged due to Canada Post handling while in transit. If your order arrived damaged, please contact us and we will address the situation from there. However, please keep in mind that Bijoux La Sotita is not responsible for packages once they have been shipped out so the issue might have to be taken up with Canada Post themselves if we are not able to solve the issue ourselves. We will try to handle the situation in the best way possible :)

Lost + Stolen Mail - Tracking Says Delivered But No Package Arrived

I understand this can be a very upsetting situation but please understand that once the package is in the hands of Canada Post, it is no longer our responsibility or in our control. We are not responsible or obligated to issue a refund for lost or stolen items. It is Canada Post's responsibility to ensure the package is delivered. In such matters of the package being lost or stolen, we encourage you to contact Canada Post themselves. 

By placing an order with us, you are fully agreeing to all conditions of our order and shipping policy.

Thank you so much for supporting our small shop!

- Bijoux La Sotita