Frequently Asked Questions

All orders are final once processed. We don’t offer cancellations.
If you made a mistake (like ring size or shipping address), contact us at info@bijouxlasotita.com before your order is shipped and we’ll try to fix it in time.

If received damaged, we offer store credit for unused items in original condition within 14 days.
Prefer a refund? A 15% restocking fee applies.

We offer size exchanges within 14 days. Just make sure the item is in perfect condition.
Return shipping costs are the customer’s responsibility.
To avoid sizing issues, we recommend checking our Sizing Guide before ordering.

Our jewelry is handmade after you order. Please allow 5–7 business days for production before shipping.
Need it sooner or changing address?
Email us at info@bijouxlasotita.com and we’ll do our best to help!

Yes! We offer free shipping within Canada and the USA. For orders over $30 CAD, shipping is free worldwide.

You can reach us at info@bijouxlasotita.com or send us a message on Instagram @bijouxlasotita.